An applicant, a certified company or any interested party may appeal against a decision of SSI. The matter is referred to the Appeals Panel whose decision is final.

ActivityResponse of QMS ISOResponsibility
Client to submit appeal to the CEO or QMS ISO in writing, by mail Or in personRegistration of appeal in form: QMS ISO/Appeal/F/05 Issue of acknowledgement of the appeal within 3 working days promising appropriate decision within 3 monthsCEO
InvestigationIntimate the appellant about current status of the appeal handling process at least once in a month.CEO
Decision MakingCEO to consult the Impartiality Committee, and to take decision accordingly, within 3 months.CEO
Notice of closure of appeal to the AppellantAppellant to be notified about the Decision.CEO
Appeal to Impartiality committee by the Appellant (if dissatisfied by the decision of the CEO) or Appeal against CEOIndependent investigation by the impartiality committee and decision to be carried out by the CEO within one month of such appeal.Impartiality committee
Record maintenanceDecision and subsequent action to be recorded in the Appeal Register.CEO