QMS ISO gives utmost importance to complaint resolution, whenever it is brought to our notice through any media like personal visit, tale-call, Email or letter. Complaint may be lodged by any interested party against behaviour or working of our personnel at QMS ISO office or By E–mail to firstname.lastname@example.org
All complaints are initially looked by the C E O, who assigns responsibilities of investigation and resolution to appropriate employees or empanelled personnel. Summary of action taken to resolve complaint is recorded in the Complaint disposal register in SMR-6 (QMS ISO/F/Complaint). The complainant is updated about action taken.
Copyright © 2015 - All Rights Reserved